[Hiring] Spring 2027 Intern - Customer Success @Workiva Inc.

Role Description

The Customer Success Intern supports the Customer Success team by providing excellent service, document setup, and collaboration. You will create, implement, and tag customer documents to meet their document setup needs, ensuring accuracy before filing deadlines.

What You'll Do

• Create and implement customer documents using industry-leading software
• Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering, and Finance
• Apply XBRL tagging information to financial statements and statement footnotes
• Tie-out XBRL tagging information within financial statements and statement footnotes to ensure accuracy prior to filing deadline
• Provide exceptional customer service to internal and external customers

Qualifications

• Currently enrolled in a degree-seeking program, preferably in Business, Accounting, or a related program
• Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs
• Professional, outgoing, energetic personality with excellent interpersonal skills
• Ability to work independently and take initiative
• Attention to detail and follow-through are required
• Technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc.
• Experience using Excel, Word, Google Docs, and similar word processing programs

Requirements

• Reliable internet access for any period of time working remotely, not in a Workiva office
• Minimal travel

Benefits

• Salary range in the US: $21.00 - $21.00
• 401(k) participation and match
• Paid sick leave
• A unique opportunity to further your learning experience through additional internship seasons

Company Description

Workiva is the platform designed to bring confidence, control, and a competitive edge to the world’s most complex organizations. Our AI-powered platform unifies finance, risk, and sustainability on a single, secure foundation—ensuring data is trusted, traceable, and ready to act on.

At Workiva, you’ll bring technology to market that executives, boards, and regulators depend on. The work you do here helps organizations navigate uncertainty, maintain trust, and make decisions that stand up to scrutiny.