[Hiring] Specialty Pharmacy Liaison @United Biosource Corporation

Role Description

Patients are at the center of our business strategies. This role serves as a single point of contact for program specific Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s Sales Force. Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations. Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information, builds and develops strong SP-HUB relationships, and support all activities that facilitate patient access. As applicable, builds and develops strong Sales Force-HUB relationships. Utilize knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues to effectively detect and investigate potential gaps in care.

• Service Provider will provide dedicated full-time equivalent Specialty Pharmacy Liaison(s) (SPL) to serve as the primary resource managing the coordination of specialty pharmacies within HUB operations.
• The SPL manages the SPPs by conducting teleconferences with each SP.
• The SPL provides ongoing communication with the SPP as needed to manage each patient case.
• The SPL identifies complex cases and triages them appropriately to the next level for support.
• The SPL reviews the exceptions and restatement of SPP records.
• The SPL provides support for the questions related to the sales portal.
• The SPL serves as a point of escalation concerning prior authorization denials and/or appeals.
• The SPL assists as needed with the SPP scorecard.
• SPPs will be contracted by AbbVie to work closely with NCM to support and coordinate service delivery.
• SPL will coordinate a delivery date for product, pump and supplies from the appropriate SPP to coincide with the patient's first day of titration or based on HCP/patient need. If the SP is unresponsive or refuses, UBC will immediately notify AbbVie.
• SPL obtains information for follow up on behalf of the SPP.

Qualifications

• Associate or Bachelor’s Degree and 2-4 years of experience or 6-8 years relevant working experience.
• 2 years experience in a customer service setting, preferably in a call center environment.
• Previous experience in the PBM and/or healthcare industry preferred.
• Proficient in Microsoft Office applications, specifically Excel.
• Ability to handle a fast paced environment.

Benefits

• 401K with company match*
• Tuition reimbursement
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short-term disability
• Long term disability
• Life insurance
• Discount programs