[Hiring] Specialty Contact Lens Consultant II @ABB Optical Group

Role Description

This position is responsible for consulting with the ABB Optical Group customer base by responding to technical questions and providing guidance for lens design and fitting techniques. To guide practitioners with GP, Scleral, and custom soft lens fitting and customer service. This is a remote position.

Essential Responsibilities

• Verify contact lens history and visual acuities.
• Determine proper contact lens parameters based on ECP Examination findings, fitting set selections, pictures, videos (GP Corneal, Scleral, Orthokeratology, Soft & Hybrid designs).
• Custom design / unique contact lens for medically indicated patients (GP Corneal, Scleral, Orthokeratology, Soft & Hybrid designs).
• Recognizing the indications for Scleral lenses.
• Ability to identify and resolve contact lens fitting challenges through conversation, email, video, and/or pictures.
• Follow and Follow Up with ECP on difficult to fit cases.
• Advise accounts on the design of lenses for their patients.
• Assist with the development of new products through consultation and onsite visits with practitioners and patients.
• Suggest designs and materials best suited for the patient.
• Advise and educate accounts on new designs, contact related pathologies, and materials.
• Make recommendations to customers on best practices.
• Partner with Account Executives to maximize account usage of GP and strategic products.
• Participate in making various contributions to company publications to help promote ABB CONCISE and its strategic products.
• Partner with management to update and make available all sources of reference materials.
• Troubleshoot and resolve customer complaints, coordinate with GP Lab manufacturing when needed.
• Identify potential trends in performance gaps and recommend modifications to GP Customer Service manager.

Qualifications

• High school diploma or equivalent.
• NCLE certification required.
• 5 years in-person customer service experience, both soft lens and GP lens.
• A minimum of 8 years fitting experience in a clinical or lens design environment required.
• Fitting Knowledge and Theories behind current contact lens technology and lens designs (Corneal lenses, All Scleral lens designs both manufactured by ABB OPTICAL or distributed, and Orthokeratology).
• Hands-on use of tools such as Keratometer, Slit Lamp, and the Illuminations.
• In-depth interpretation of Fluorescein Patterns / Topographical Maps / OCT (i.e., Grading Scales for Corneal Staining).
• Understanding / Hands-on experience of Lensometer, Radiuscope, Diameter Ruler, Dial Gauge, Vigors Loop.
• Clear understanding of Scleral Lens terminology, parameters, and how each affect fit (Sagittal Depth, Zones, Peripheral Systems, Toric PC).

Requirements

• Associates degree or equivalent.
• Completion of 3 additional Fitting Education Certifications from Vendor Partners (internal).

Benefits

• Medical, dental, and vision insurance.
• Life and group life insurance.
• Voluntary supplemental life insurance.
• Supplemental health benefits (critical illness, hospital, accident).
• Short- and long-term disability.
• Paid family leave (where applicable by state law).
• 401(k) plan.
• Tuition reimbursement.
• Eyewear discounts.