[Hiring] Specialist, Tier 1 Sales Order Support Ops (Call) @Comcast

Role Description

This job entails customer rapport and issue resolution, supporting call center operations through sales and order entry systems. It involves communicating product and service information, resolving complex issues, and fostering internal and external partnerships. The role contributes to team objectives and enhances the overall customer experience.

Responsibilities

• Establishing rapport with customers by ensuring understanding of concerns to minimize repeat contacts.
• Communicating effectively with internal and external customers, taking ownership of issues and providing clear, informative solutions.
• Supporting order entry and sales for call center agents, utilizing systems like CSG and XOE for efficient processing.
• Handling escalated customer scenarios, applying sales and order entry experience to assist call center representatives.
• Interpreting and explaining information regarding products, services, policies, and promotions to customers as needed.
• Building partnerships internally and externally to collaboratively resolve complex customer service issues.
• Tracking and resolving complex issues, providing timely updates and closure information to customers and teams.
• Assisting in the development and execution of team objectives to align with customer experience goals.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Expectations

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience; think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff; be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team; make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System; a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Qualifications

• High School Diploma / GED
• 7-10 Years of relevant work experience

Compensation

• National Pay Range: $15.44 USD - $36.19 USD
• Illinois Pay Range: $16.40 USD - $31.84 USD
• Colorado Pay Range: $17.37 USD - $33.29 USD
• Hawaii Pay Range: $20.26 USD - $30.40 USD
• Washington DC Pay Range: $22.19 USD - $33.29 USD
• Maryland Pay Range: $18.33 USD - $33.29 USD
• Minnesota Pay Range: $17.37 USD - $30.40 USD
• New York Pay Range: $18.33 USD - $36.19 USD
• Washington Pay Range: $17.37 USD - $34.74 USD
• New Jersey Pay Range: $19.30 USD - $34.74 USD
• Vermont Pay Range: $18.33 USD - $28.95 USD
• Massachusetts Pay Range: $19.30 USD - $34.74 USD
• Virginia Pay Range: $17.37 USD - $33.29 USD
• Maine Pay Range: $17.37 USD - $28.95 USD
• California Pay Range: $17.37 USD - $32.17 USD

Benefits

Comcast provides best-in-class benefits to eligible employees, including:

• Support for physical, financial, and emotional well-being.
• Personalized options and expert guidance.