[Hiring] Spanish-Speaking Customer Experts for Imperial Brands @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is seeking motivated Spanish-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This position involves delivering outstanding customer service and support to Spanish-speaking clients, helping them with inquiries related to Imperial Brands' products and services.

Key Responsibilities

• Provide professional and friendly customer support to Spanish-speaking customers via phone, email, and chat.
• Resolve product-related inquiries, order issues, and provide detailed information about Imperial Brands' offerings.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to address and resolve complex customer concerns.
• Stay updated on Imperial Brands products, promotions, and policies to provide accurate information.
• Contribute to improving customer service processes and overall customer satisfaction.

Qualifications

• Fluency in Spanish (spoken and written) is mandatory; proficiency in English is an advantage.
• Experience in customer service, ideally within FMCG or related industries.
• Excellent communication skills and a customer-focused approach.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate to Greece.
• Strong problem-solving abilities and attention to detail.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...

Company Description