[Hiring] Spanish-Speaking Customer Experts for Consumer Electronics @Mercier Consultancy Group

Role Description

Mercier Consultancy MD is excited to offer an opportunity for Spanish-Speaking Customer Experts to join our team supporting a leading consumer electronics company in Greece. In this role, you will provide exceptional customer service to Spanish-speaking clients, assisting with product inquiries, technical support, and after-sales service.

• Deliver professional customer support to Spanish-speaking customers via phone, email, and chat regarding consumer electronics products and services.
• Assist customers with troubleshooting, product information, order status, and warranty claims.
• Maintain accurate and detailed records of customer interactions using CRM systems.
• Collaborate with internal teams to resolve customer issues efficiently and improve service quality.
• Stay updated on product developments, company policies, and industry trends.
• Contribute to continuous improvement initiatives for customer support processes.

Qualifications

• Fluency in Spanish (spoken and written) is mandatory; proficiency in English is advantageous.
• Experience in customer service, preferably in the consumer electronics or technology sector.
• Strong communication and problem-solving skills with a customer-centric approach.
• Ability to work effectively in a fast-paced environment and manage multiple tasks.
• Familiarity with CRM software and digital support tools.
• Willingness to relocate and work in Greece.
• Passion for technology and delivering excellent customer experiences.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Fully Paid Relocation Package
• Monthly Performance Bonus
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...