[Hiring] Spanish Customer Support Representative @Helpware

Role Description

Helpware is looking for a fantastic Spanish Customer Service Representative in Portugal. As a CSR, you will be providing top-notch customer service through phone, email, and social media and addressing a variety of customer inquiries in a personalized, friendly, and informative manner.

• You will be fully accountable for solving customers' problems, particularly ensuring that buyers receive their tickets on time and sellers are paid on time.
• You will advise customers, both buyers and sellers, with guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information, etc.
• You will be responsible for maintaining your and your team's performance metrics at a high level.
• You will act as a community advocate for our Client's partners and ensure the best representativity of their brand.

Qualifications

• Prior experience in customer service working across multiple channels is a must.
• Prior experience working with highly demanding customers and British services is needed.
• A solid understanding of IT and Microsoft Office.
• Excellent oral and written English and Spanish communication skills.
• Readiness, flexibility, and previous experience to work 8 hours work shift + 1h break on late shifts and weekends.

Requirements

• Prior experience in live events or the ticket marketplace industry.
• Strong background and understanding of back-office and administration processes, preferably in eCommerce or Digital environments.
• Proven record of contributing to the quest for efficiency in a contact center environment.
• An additional language will be a plus.

Company Description

Our Client is an international ticket marketplace present in +25 countries that allows people worldwide to buy and sell tickets for events all over the world with a special focus on international sporting events such as Formula One, Moto GP, Football Leagues, Basketball Leagues, American Football Leagues, Baseball Leagues, biggest Tennis Tournaments, biggest artist tours and leading international music festivals. Our Client's mission is to bring the joy of live events to fans globally, and to achieve that, they offer the highest trust ticketing experience to high-value customers traveling to the biggest global events.