[Hiring] Spanish Customer Service Representative @EMINENT, INC.

Role Description

Meet REVOLVE: REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories, and beauty styles.

The main purpose of the Customer Service Representative (TX/ID/NV) role is:

• Answering inbound calls, chats, SMS, and emails with professionalism and excellent support.
• Representing REVOLVE in a way that is consistent with our organizational values.
• Obsessing over our customers!
• Required equipment will be provided.
• Other duties may be added as needed.

Qualifications

• Fluent in both English and Spanish
• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Knowledge of apparel construction and fabrication and various fashion categories

Requirements

• Experience with Microsoft Word and Excel
• High School Diploma
• Type 50+ words per minute
• Ability to work in the intensity of a high-volume inbound call center
• Ability to work required overtime when business needs warrant
• Schedule flexibility as shifts can change based on needs of our customers
• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and instant message during work hours
• Must have a dedicated quiet and distraction-free workspace
• Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work

Benefits

• A reasonable estimate of the current base salary range is $20 - $24/hr.