[Hiring] Spanish Bilingual Customer Service Representative @Everise

Role Description

In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits and earned PTO.

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision-making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications

• High school diploma or equivalent
• Spanish bilinguals must be proficient in English
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
• Strong decision-making and analytical abilities
• Ability to identify customer needs and articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

Requirements

• Wired Ethernet connection 25 Mb/s download, 10 Mb/s upload (wireless is not permitted)
• (2) 21” monitor(s). You will supply one and Everise will provide one.
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic. The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
• Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.
• Employee to provide one of the following headsets is required:
  • Plantronics 3320 Blackwire
  • Plantronics 3220 Blackwire
  • Plantronics 5220 Blackwire
  • Plantronics EncorePro 520 + DA80 USB Plug Adapter
• To be supplied by Everise:
  • Keyboard
  • Mouse
  • Webcam

Benefits

• Medical, dental, vision, and 401K benefits
• Earned PTO
• Additional cash incentives to reach your goals