[Hiring] Bilingual Call Center Representative @EXL

Role Description

Ready to make a difference while working from home? Looking for a company that values your voice, your ideas, and your growth? EXL Health is searching for energetic, customer-focused team players who are passionate about helping others. If you love problem-solving, thrive on providing top-notch service, and want to be part of a fast-growing team, this is the role for you!

• Hourly rate: $15.00 - $25.00

Responsibilities

What You’ll Do:

• Handle inbound and outbound calls with professionalism, care, and attention to detail.
• Update policy information and ensure accuracy in our systems.
• Stay up-to-date on products, processes, and regulations to provide the best service possible.
• Use active listening skills to understand customer needs, clarify questions, research solutions, and provide clear answers and alternatives.
• Build strong relationships with customers by going the extra mile to support them.
• Document every interaction so we can continuously improve.
• Work collaboratively with your teammates to meet individual and team goals.
• Share your ideas to improve processes — we want your input!

Qualifications

What We’re Looking For:

• High school diploma (college degree a plus!)
• Strong communication skills — you can easily build rapport and explain complex information.
• Solid PC skills, with experience using Windows, Microsoft Office, and online systems.
• Ability to learn quickly and adapt to changes with a positive attitude.
• Stellar organizational skills and attention to detail.
• A passion for customer service — you love helping people solve problems.

Preferred but not required:

• Previous call center or customer service experience.
• Bilingual in English and Spanish (or other languages).
• Experience in healthcare or insurance is a big plus!
• Proven ability to handle multiple priorities while staying cool under pressure.

Benefits

• Hands-on training and a mentoring program to help you succeed.
• Your ideas matter here — we’re always looking for ways to improve, and we want to hear your voice.
• Career growth opportunities — many of our leaders started in roles just like this.
• Flexible schedules with shifts between 8am-8pm ET — perfect for work/life balance.
• Meaningful work that impacts real people’s lives — all while advancing your own career in an innovative, fast-paced environment.