[Hiring] Solution Delivery Coordinator @Resource Innovations

Role Description

Provide support to LUMA customers who are interested in applying for a rebate or who have submitted an application and are seeking additional information or assistance, primarily through email and, as needed, by phone.

• Process submitted program applications accurately and efficiently, including reviewing applications and supporting documentation for completeness, entering application information into the program tracking system, and following established procedures to support timely processing.
• Maintain data accuracy and adhere to established program processes and procedures, identifying and escalating issues that may impact application processing, the customer experience, or overall program performance.
• Communicate and coordinate effectively with other departments to support customer needs and ensure timely and accurate application processing.
• Maintain electronic and hard-copy filing systems and supporting documentation for applications and rebates, while safeguarding confidential customer information.
• Work collaboratively with team members to identify opportunities for process improvements and contribute to continuous improvement efforts.
• May provide peer training to co-workers and job-shadowing support, as assigned, in areas of responsibility.
• Other duties as assigned.

Qualifications

• College degree or three years of experience in a customer service, administrative, or support role.
• Fluency in both Spanish and English is required.
• Strong verbal and written communication skills.
• Strong organizational, prioritization, attention-to-detail, and accuracy skills.
• Ability to identify and resolve problems and work collaboratively in a team environment.
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Requirements

• Proficiency in Microsoft Office, particularly Word and Excel.
• Experience processing applications, forms, or customer documentation.
• Experience working with online platforms, databases, or customer management systems.
• Experience identifying opportunities for process improvement.

Benefits

• Competitive salaries based on a candidate's skills, experience, and qualifications for the position.
• Three weeks of paid vacation annually.
• Paid holidays.
• 401(k) retirement plan with employer match.
• Medical, dental, and vision coverage.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Additional supplemental offerings.

Company Description

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status.