[Hiring] Software Training Consultant - Orthopedics @ModMed

Role Description

ModMed is hiring a driven Software Training Consultant - Orthopedics to join our positive, passionate, and high-performing Customer Success Team focused on training small and medium complexity practices on our proprietary software.

• Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques.
• Establish rapport; gain and maintain credibility with diverse audiences.
• Report software improvements and enhancements to software engineers.
• Help our clients adopt best practices in using our solution to manage their practice.
• Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
• Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff.
• Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices.
• Record details of client feedback through the training process.
• Contribute to the creation of training resource material.
• Maintain certification of 80% or higher on all application material and quizzes.

Qualifications

• Ability to travel 75-90% including weekends, and provide some off-hours training and support, including occasional weekends.
• 2+ years experience in software training, implementation, and/or relevant medical practice experience.
• Demonstrates good problem-solving skills and effective decision-making abilities.
• Possesses excellent written and verbal communication skills.
• Empathetic communicator with a consultative approach - able to see things from another person’s point of view.
• Ability to work independently as well as part of the training team.
• Positive and personable attitude with a customer service focus.
• A professional, patient, and balanced approach to handling difficult customer situations.
• Able to establish and maintain effective communication and relationships with customers and teammates.
• Takes initiative in goal fulfillment and deadlines.
• Excellent time management and organizational skills.
• Basic knowledge of Apple products including Mac, iPad, and iPhone.
• Ability to easily learn new software.
• Detail-oriented.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.