[Hiring] Software Support and Connectivity Specialist @Sonova AG

Role Description

The Software Support and Connectivity Specialist is responsible for supporting customers with software and connectivity inquiries related to hearing aid technology. This role acts as a subject matter expert in fitting software, Bluetooth connectivity, and eServices, while collaborating cross-functionally to deliver an exceptional customer experience.

• Support customers through incoming software and connectivity support queues
• Handle escalations from Audiology Technical Support and Consumer Connectivity teams
• Provide support for Bluetooth and wireless accessory troubleshooting
• Conduct scheduled outbound calls to assist customers with technical issues
• Act as a subject matter expert for Sonova fitting software and Noah applications
• Collaborate with internal teams across technical support, marketing, and product teams
• Develop innovative solutions to improve customer and employee experience
• Participate in meetings and initiatives to support business growth

Qualifications

• High School diploma required
• Associate’s or Bachelor’s degree in IT, Software, or related field preferred
• 5+ years of experience in a technical software support environment
• Experience supporting high-tech or medical device products preferred
• Strong problem-solving and analytical skills
• Excellent communication and organizational abilities
• Ability to manage multiple priorities and work independently
• Knowledge of hearing aid fitting software, Noah applications, or networking is a plus
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Requirements

• Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
• We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered.
• Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human.
• If you are offered a job without speaking with someone please contact: [email protected]

Benefits

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
• Additional supplemental life/ad&d coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• *Plan rules/offerings dependent upon group Company/location.

Company Description

This role's pay range is between: $30 – $36 per hour. This role is also bonus eligible.

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration while supporting flexible and effective remote work environments.