[Hiring] Social Media Associate @TEKsystems

Role Description

We are seeking customer-focused, detail-oriented professionals to join a Social Media Customer Care team supporting consumers across multiple digital channels. This role is focused on engaging directly with customers who have questions, concerns, or need assistance through social media platforms.

Important: This is not a content creation or marketing role. Associates will not be creating advertisements, videos, or social media campaigns. Instead, the focus is on delivering exceptional customer support and resolving customer inquiries through written communication on social platforms.

Key Responsibilities

• Respond to customer inquiries and comments through social media channels including Facebook, X (Twitter), Instagram, Google Play, App Store, and other digital platforms.
• Provide timely, professional, and empathetic customer support through written communication.
• Create, update, and manage customer support cases requiring additional assistance.
• Maintain assigned caseloads while meeting productivity and quality metrics.
• Accurately document customer interactions and resolutions.
• Assist customers with product inquiries, vehicle support concerns, dealer-related questions, and service requests.
• Identify potential sales opportunities and educate customers on products, features, and services.
• Utilize multiple systems and tools to manage concurrent customer interactions efficiently.
• Participate in ongoing training and development to maintain product and service knowledge.
• Contribute to process improvements and best practices that enhance the customer experience.
• Collaborate effectively with team members, leadership, and internal stakeholders.

Qualifications

• Bachelor's degree required or equivalent experience in customer-facing written communication environments.
• Preferred fields of study include Communications, English, Marketing, Journalism, Business, or related disciplines.
• Minimum 1 year of customer service experience.
• Experience communicating with customers through written channels such as email, chat, messaging, support tickets, or social media.
• Strong reading comprehension and written communication skills.
• Ability to stay organized, manage multiple priorities, and meet deadlines.
• Computer proficiency and ability to navigate multiple systems simultaneously.
• Typing speed of 40+ WPM required.

Preferred Qualifications

• Experience supporting customers through social media platforms.
• Service industry, hospitality, retail, or customer support backgrounds.
• Experience handling escalated customer concerns and resolving complex issues.
• Strong attention to detail and problem-solving abilities.

What Makes Someone Successful in This Role?

• Customer-focused and empathetic communicators.
• Highly organized and effective at managing multiple tasks.
• Flexible and adaptable in a fast-paced environment.
• Coachable and receptive to feedback.
• Strong team players who contribute positively to team goals.
• Comfortable handling difficult customer interactions professionally.

Training & Work Environment

• Training is primarily remote, with the possibility of occasional onsite attendance if needed.
• After successful training and based on performance, remote work opportunities may be available.
• Team environment consists of customer care representatives, senior advisors, team leads, and management dedicated to delivering best-in-class customer experiences.

Schedule Requirements (Must Be Flexible)

• This position provides support 7 days per week.
• Candidates must be comfortable working 40 hours per week.
• Early, mid, or late shifts on weekdays and weekends.
• Shifts scheduled between approximately 7:00 AM and 10:00 PM.
• At least one weekend day regularly.
• Examples of schedules may include:
• Tuesday-Saturday, 7:00 AM - 4:00 PM
• Sunday-Thursday, 1:00 PM - 9:00 PM

Job Type & Location

• This is a Contract position based out of Warren, MI.

Pay and Benefits

• The pay range for this position is $19.00 - $19.50/hr.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

• This is a fully remote position.

Application Deadline

• This position is anticipated to close on Aug 4, 2026.