[Hiring] SmartCare Advisor @Align HCM

Role Description

The SmartCare Advisor serves as a strategic post-go-live partner to clients, focusing on UKG Workforce Management (WFM) system support, optimization, and continuous improvement. This role is highly client-facing and requires a strong balance of technical depth, consultative thinking, and proactive problem-solving.

You’ll act as a trusted advisor—ensuring clients maximize their UKG investment through system enhancements, performance monitoring, and best practice guidance across workforce management processes.

• Partner with clients post-implementation to provide ongoing system support, optimization, and advisory services
• Ensure timelines are met to achieve key deliverables and client expectations
• Configure and maintain UKG WFM modules including:
  • Time & Attendance
  • Scheduling
  • Accruals
  • Absence Management
• Troubleshoot system issues and drive resolution through proper triage and escalation
• Analyze system performance, data integrity, and process flows to recommend improvements
• Conduct regular client touchpoints to identify gaps, risks, and opportunities
• Lead consultative discussions on workforce processes and system best practices
• Translate business requirements into system configurations and solutions
• Support testing activities including validation of configuration changes
• Utilize reporting and analytics to provide insights and recommendations
• Build and maintain strong client relationships, ensuring high satisfaction and retention
• Develop client-facing materials (documentation, templates, communications)
• Stay updated on UKG releases, compliance updates, and product enhancements
• Contribute to internal knowledge sharing, process improvements, and team development
• Participate in client sessions such as business reviews and learning sessions

Qualifications

• Minimum 5 years of hands-on experience with UKG Workforce Management (WFM)
• Proven experience across core WFM modules:
  • Time & Attendance
  • Scheduling
  • Accruals
  • Absence Management
• UKG WFM Certification (required)
• Experience supporting 10–15+ implementations or client engagements
• Strong understanding of:
  • System configuration
  • Data views
  • Testing methodologies
• Experience working with integrations and reporting/analytics
• Strong client-facing experience with the ability to lead discussions independently
• Solid knowledge of HR, payroll, and workforce processes
• Ability to manage multiple priorities in a fast-paced environment
• Strong analytical and problem-solving skills
• Excellent communication skills (written and verbal)

Preferred Qualifications

• Experience with WFM Advanced Scheduler (nice-to-have, not required)
• Exposure to US and/or Canadian clients (either is fine—not both required)
• Broader UKG ecosystem experience (nice-to-have, not required)

What Success Looks Like

• You proactively identify issues before clients even notice
• You’re not just fixing problems—you’re optimizing systems and processes
• Clients see you as a trusted advisor, not just support
• You can confidently translate business needs into system solutions
• You contribute to team growth, knowledge sharing, and process improvements

Future Growth Potential

• Opportunity to step into mentorship and leadership responsibilities
• Involvement in internal process improvements and best practice development
• Direct impact on client success, retention, and revenue outcomes

Dealbreakers (Non-Negotiable)

• No UKG WFM experience
• No UKG WFM certification

Benefits

• Base Salary plus Incentive Pay
• GRSP with Employer Match
• Medical Plan with Medavie Blue Cross
• Dental & Vision
• Extended Health Care
• Life Insurance for you and your family
• Online Doctor Service
• Travel Insurance

Schedule

This position follows US Eastern Time business hours, Monday through Friday.

Location

Remote (US or Canada)

Compensation

Base salary: $88,000 - $110,000

Company Description

Align HCM is an Equal Opportunity Employer. We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.

We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don’t meet every qualification, we still encourage you to apply.