[Hiring] Sleep Coach @Medbridge Healthcare

Role Description

This role involves supporting patients undergoing CPAP therapy for obstructive sleep apnea in a remote healthcare environment.

• Provide education, coaching, and ongoing support to patients using CPAP therapy
• Review daily patient activity in the Sanusom Portal (reporting only, no clinical interpretation)
• Initiate outbound calls to patients and caregivers who need follow-up
• Answer inbound patient and caregiver calls regarding care and therapy support
• Encourage CPAP adherence through motivation, education, and accountability
• Coordinate with DME providers and physician offices for non-clinical support needs
• Document all patient interactions in electronic medical records and portals
• Assist patients with scheduling or adjusting appointments as needed
• Participate in team meetings and collaborate with peers
• Remain available and online during scheduled work hours

Qualifications

• Bachelor’s degree preferred in Psychology, Counseling, Exercise Science, Healthcare Administration, or related field
• Relevant healthcare, coaching, counseling, or patient support experience may be considered in lieu of a degree
• Strong communication and interpersonal skills
• Ability to build rapport and empathize with patients
• Comfortable using electronic medical records and remote technology
• Strong organizational and multitasking skills
• CPAP or sleep medicine experience is a plus but not required
• Bilingual not required, but a plus

Requirements

• Bachelor’s degree preferred in Psychology, Counseling, Exercise Science, Healthcare Administration, or related field
• Relevant healthcare, coaching, counseling, or patient support experience may be considered in lieu of a degree
• Strong communication and interpersonal skills
• Ability to build rapport and empathize with patients
• Comfortable using electronic medical records and remote technology
• Strong organizational and multitasking skills
• CPAP or sleep medicine experience is a plus but not required
• Bilingual not required, but a plus

Benefits

• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Company-paid life insurance
• Employee assistance program
• Fully remote Monday through Friday schedule
• Company-provided computer and equipment
• Work with a nationally recognized leader in sleep services