[Hiring] Short Term Disability Claims Specialist @Lincoln Financial

Role Description

We are excited to bring on highly motivated Short Term Disability Claims Specialists to staff our ever-growing claims organization. As a Short Term Disability Claims Specialist, you will be responsible for conducting initial and ongoing interviews with claimants, obtaining, and reviewing medical records and making timely and ethical claim determinations. You’ll complete a thorough training to develop new skills and give you the confidence you need to be successful in your new role. If you enjoy working in a fast-paced team environment from the comfort of your own home, then please read on!

What you'll be doing:

• Communicate with claimants, employers, and various medical professionals through phone and e-mail to gather information regarding the Short-Term Disability claim.
• Collaborate with fellow case managers, nursing case managers, and consulting physicians to make appropriate and timely claim determinations.
• Review complex medical records and effectively leverage a variety of tools and resources to understand appropriate approval durations and future action planning.
• Complete accurate financial calculations consistent with company and state guidelines.
• Provide exceptional customer service and proactively recognize customer needs and areas of opportunity.
• Identify and recommend process improvements and organizational initiatives to positively influence the team and quality.

Qualifications

• High School diploma or GED.
• 1-2 years of experience in claims, leaves, or customer service.
• Strong written and verbal communication skills.
• Excellent organization skills with the ability to multi-task.
• Ability to work with others in a fast-paced, team environment.
• Ability to quickly learn complex systems and product knowledge.
• Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations.
• Ability to be adaptable/flexible as business needs change.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Requirements

• Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to perform at full capacity.

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes.
• Leadership development and virtual training opportunities.
• PTO/parental leave.
• Competitive 401K and employee benefits.
• Free financial counseling, health coaching, and employee assistance program.
• Tuition assistance program.
• Work arrangements that work for you.
• Effective productivity/technology tools and training.
• The pay range for this position is $23.13 - $31.93 with anticipated pay for new hires between the minimum and midpoint of the range.