[Hiring] Servicing Travel Advisor III @JPMorgan Chase & Co.

Role Description

You are passionate about the travel industry, enjoy problem-solving, and share our common goal: to help our customers plan and book luxury travel with ease. Join Chase Travel and help us build the future of travel while taking your career to new heights!

As a Travel Advisor, you will support both internal and external customers with questions related to travel reservations and more complex situations. Demonstrating problem-solving skills and functioning as a service specialist, you will take the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on delivering service excellence. You will proactively work with external providers to negotiate an appropriate resolution and to minimize costs in a timely manner, while ensuring a seamless customer experience.

• Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes.
• Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy.
• Maintain a knowledge of all client programs, products, and procedures and support various online booking tools.
• Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties.
• Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality.
• Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications.
• Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers.

Qualifications

• High School Diploma or equivalent
• Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms.
• Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues.
• Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook.
• Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment.
• Ability to work independently, yet also function as a team member.
• You must be willing to work varied hours including nights and weekends.

Requirements

• Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends.
• This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.