[Hiring] Servicing Specialist @Hometap

Role Description

We are seeking dedicated, detail-oriented team members with a passion for helping homeowners. In this position, you’ll join our Investment Support team and play a critical role in the servicing of our investments. Our Call Center Servicing Specialists ensure that our invested Homeowners have the best-in-class customer experience. Responding to incoming calls and emails, you will execute each interaction with timeliness, expert accuracy, and professionalism.

What you’ll do:

• Field calls from Homeowners and third parties looking for assistance, responding to questions with confidence, empathy, accuracy, and professionalism.
• Respond in a timely manner to incoming emails from Homeowners, third parties, and internal departments.
• Create and explain settlement statements.
• Utilize our system of record to locate pertinent information to assist our Homeowners, and update our system of record with detail and accuracy.
• Learn how to read Hometap’s investment and insurance documents, and be able to explain them to Homeowners.
• Review subordination requests for approval or denial.
• Follow all company, investor, and legal guidelines.

Qualifications

• 1-2 years of experience with mortgage servicing call centers.
• Experience reading mortgage documentation.
• Relentless attention to detail with a high degree of accuracy.
• Ability to multitask and work under pressure within a deadline-oriented environment.
• Comfort working independently as well as in a team environment, with a desire to take ownership of work.
• Strong client service skills, and an ability to communicate professionally with others.
• Comfortable with being assessed according to our quality control guidelines.
• Willingness to roll up your sleeves and assist with other tasks and teams as needed.
• Bachelor’s degree, ideally in business, finance or a related field.

Requirements

• The annual compensation for this role is $65,000.
• You’ll also receive meaningful equity, so you can share in our growth and success.
• We offer generous medical, dental, and vision coverage, a work-from-home stipend, parental leave, and plenty of paid time off to recharge.

Benefits

• Competitive compensation.
• Healthcare coverage.
• Generous PTO.
• Meaningful equity package.
• Strong culture with plenty of opportunities for team-building and camaraderie.