[Hiring] Services Specialist @Yext

In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext’s brand visibility expertise with Hearsay’s best-in-class compliant engagement solutions, we’re delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations — empowering brands to convert prospects into customers faster and more effectively.

As a Services Specialist on our Assistance team, you will be responsible for providing platform configuration, content management, and platform optimization services to our customers. You will be an extension of our customers’ teams and will be trusted to help manage their brands’ digital experiences powered by the Yext platform. We value individuals who are detail-oriented, excellent communicators, creative problem solvers, and are motivated by delighting and helping customers. Ideal candidates are reliable, can learn and adapt quickly, and enjoy contributing in a team environment while holding themselves to a high standard of individual performance.

What You’ll Do

• Responsible for the successful administration of in-platform task execution for pooled customers
• Prioritize, manage, and monitor multiple inbound customer configuration or content management requests, driving to timely completion
• Interpret customer and other stakeholder requests, tailor your conversations according to their needs, and effectively communicate these needs to other internal teams as necessary
• Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext Platform
• Maintain process and workflow documentation for customers in accordance with customer needs and Yext internal best practices
• Partner closely with customers and your account teams alike to ensure we are exceeding customer expectations
• Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams
• Be an expert in Yext Content and configuration, helping customers achieve their end goal through best practices

What You Have

• BA/BS degree or equivalent experience
• 2+ years of operations, technical support, customer success, or analyst experience
• Desire to delight customers with every interaction
• Direct experience working in the Yext platform is preferred, including a strong understanding of Content, Listings, Reviews, Pages, Search, and other features
• Experience with Zendesk or other help desk software
• Proficient in Excel; ability to audit, analyze, and manipulate large sets of relational data
• Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts
• Detail-oriented, organized, process-driven
• Ability to work quickly and accurately in a high-volume environment
• Autonomous worker with excellent time management skills
• Ability to thrive in a cross-functional team environment

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