[Hiring] Service Technical Support VII @Vertiv

Role Description

The Service Technical Support VII – Remote Monitoring performs parametric analysis and diagnosis of events and alarms from customer equipment via remote monitoring, creates preventive maintenance reports for batteries and UPS systems which includes tracking of performance and providing recommendations to optimize the system. Provides technical support for Site Level Monitoring/Building Management System.

• Monitors, logs, and responds to alarms and events, ensuring timely tracking and resolution of incidents from start to closure. Proactively follows up on open cases to maintain smooth operations.
• Conducts in-depth parametric analysis and diagnostics, assisting junior engineers when needed. Analyzes equipment data trends to identify and address potential issues before they escalate.
• Provides solutions to diagnosed complex events following predefined procedures. Balances customer needs with technical constraints, ensuring immediate actions are taken while escalating when necessary.
• Coordinates with internal and external customers to update them on incident status and resolutions via email and phone. Works closely with engineering and product teams, contributing valuable insights to improve products and services.
• Generates and reviews specialized reports, including battery and UPS preventive maintenance reports. Ensures all support documentation is up to date and accessible.
• Actively participates in improvement initiatives, seeking innovative ways to enhance processes and system reliability.

Qualifications

• Bachelor of Science degree in Mechanical Engineering or Electrical/Electronics Engineer or ECE or directly related degree.
• Associates in Mechanical/Electrical/Electronics/ECE Engineering with 1-2 years’ experience considered.
• Must have good planning, organizing, documentation, and communication skills (Fluent in spoken and written English).
• Must be team oriented.
• Preferred Additional Skills: Automation, LLM (ChatGPT, CoPilot, Gemini), PowerBI.
• Skill in personal computer use and various applications programs, i.e., Smartsheet/spreadsheets, CAD, Microsoft Office Suite, Solid Edge, communications, etc.
• Oracle PLM experience a plus.

Requirements

• Office work environment and some exposure to manufacturing and lab environment which would require the use of personal protection equipment.
• The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

Benefits

• Safety.
• Integrity.
• Respect.
• Teamwork.
• Diversity & Inclusion.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.