[Hiring] Service Support Analyst @Livestock Information

Role Description

As a Service Support Analyst at LI, you will monitor live reporting dashboards and data flows to ensure accuracy and timely delivery, quickly identifying and resolving any issues. Throughout the day, you’ll support incidents and service requests, working with technical teams to fix reporting or data problems.

• Live Service Reporting & Data Assurance
• Incident & Request Support (Reporting Focus)
• Problem Management & Trend Analysis
• Continuous Improvement & Service Insights
• Communication & Stakeholder Engagement
• Knowledge & Documentation

Qualifications

• Deep knowledge of ITIL service management processes and best practices.
• Hands-on experience in IT Service Management or support, with a focus on reporting.
• Strong organisational and decision-making skills to manage competing priorities.
• Excellent communication and people skills, with the ability to engage effectively with colleagues and stakeholders at all levels of the organisation.
• Proven ability to handle multiple tasks and projects efficiently in a fast-paced environment.
• Experience creating, updating, and maintaining reports using ITSM tools.
• Analytical thinking capability combined with a proactive, problem-solving approach to challenges.

Requirements

• You will hold at least one of the following qualifications/certifications:
• ITIL V3
• ITIL V4
• ITIL V5

Benefits

• A fully remote and flexible working set up
• 25 days annual leave, increasing by 1 day each year of service up to a maximum of 30 days (plus Bank Holidays)
• 1 Privilege Day
• 4 x annual salary Life Assurance
• Market leading pension scheme through Legal & General
• Enhanced Family Friendly Policies
• Excellent learning, training, and career development opportunities
• 24/7 access to our Employee Assistance Programme
• A diverse and inclusive culture where everyone is respected and valued