[Hiring] Service Representative, Brokerage Placement @Brown & Brown Insurance

Role Description

Bridge Specialty Group is seeking a Service Representative, Brokerage Placement – Commercial Lines to join our growing team at LocalEdge!

The Service Representative, Brokerage Placement – Commercial Lines will provide policy service and underwriting support by handling policy status requests, certificates of insurance, and risk evaluations while ensuring compliance with company policies and regulations. This role involves:

• Collaborating with agents and partners
• Managing work priorities to meet service level agreements
• Contributing to business growth through exceptional customer service and process improvements

How You Will Contribute:

• Perform policy service activities primarily by phone and electronically within established time and service standards.
• Service activities include handling policy status requests, certificates of insurance (COI), renewal follow-up requests, and other related tasks.
• Assist underwriters with agency support activities and aim to complete all transactions in a first time-final mode.
• Make decisions to accept, modify, or decline business of lower complexity according to policies, practices, and standards.
• Determine the accurate classification of risks to ensure the matching of price and product to the customer.
• Make endorsement decisions based on acceptability of endorsements.
• Determine applicable markets and qualifying risks.
• Prioritize and make decisions for day-to-day work management.
• Research information from multiple sources, following company guidelines, to support underwriting analysis.
• Review individual risks for acceptability based on multiple carriers' underwriting guidelines, state regulations, and surplus lines requirements.
• Consult with agents, internal, and external partners regarding customer service activities.
• Recommend opportunities for internal process design and operation.
• Work with leaders, peers, and other departments to share and gather vital information for completing work.
• Communicate effectively with agencies and internal/external partners to fulfill assigned tasks.
• Plan completion of assignments to meet agreed-upon timelines and service level agreements.
• Provide service to agencies by sharing and requesting information to support the business.
• Establish rapport with customers through day-to-day interactions.
• Route calls and higher-level issues to appropriate individuals.
• May assist brokerage specialists with agency support activities.
• Maintain and form relationships by providing quality customer service.
• Build positive relationships with peers and team members.
• Achieve team goals through developing a profitable book of business and strategically growing both policies in force and premium.

Qualifications

• Undergraduate studies in business administration or related field of study; degree (preferred)
• One year of related insurance experience (preferred); will consider undergraduate degree in lieu of experience.

Requirements

• P&C License and Surplus Lines License or L&H License in all states (if required by product line) required within 45 days.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Company Description

Bridge Specialty Group creates a seamless way to connect the varying needs of our retail partners with the market clout and talents of our wholesale entities. Our more than 25 niche-focused brands reflect our deep experience and specialization in:

• Construction
• General casualty
• Environmental liability
• Professional liability
• Health care
• Public entity
• Workers’ comp
• Property and personal lines

With more than 50 locations and more than 2,000 team members throughout the United States and Europe, Bridge has access to more than 200 standard and excess & surplus lines carriers that support our $7+ billion premium book.

Our focus is on bringing the power of collective size and specialty to the wholesale brokerage marketplace. Bridge Specialty Group – aligning risk with greater reach.