[Hiring] Service Representative @Blue Cross Blue Shield of Massachusetts

Role Description

As a Provider Service Representative, you will resolve telephone and written Provider claims-related service inquiries. The Provider Services Representative responds to our Provider’s benefit-related issues and questions, including but not limited to:

• Corporate policies and guidelines
• Timely filing
• Account receivables
• Claims processing

You’ll be able to represent the Provider Services team in a positive and professional manner through appropriate telephone techniques and written responses.

Provider Service Representatives work in a structured and supportive service center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career with impact to millions of Americans.

This is a fast-paced, unscripted service center environment. No two problems, or resolution journeys are the same.

You’ll be scheduled for 37.5 hours/week; the shift begins at 8:30am EST and ends at 4:30pm EST. Provider Service Representatives usually spend most of each week taking calls with providers, with specific time dedicated to learning and development, and research in support of career growth and development.

We offer supportive remote-working opportunities.

Qualifications

• Committed to answering Provider’s questions and solving their inquiries
• Curious, committed to learning and gathering information
• Effective communicators and able to translate complicated concepts into simple terms
• Proactive, solution-oriented decision makers
• Planners, multi-taskers, and expert problem solvers
• Analytical and critical thinkers – able to anticipate and address future needs
• Able to multitask and thrive in a fast-paced, high-pressure environment

Requirements

• High school diploma or equivalent required
• 1+ years customer service experience where you are frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person
• Strong familiarity and comfort with technology, including Microsoft Office applications, and an ability to quickly learn and adapt to new tools and software
• Experience in fast-paced, unscripted service-first environments highly preferred

Benefits

• Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits among many others
• Paid holidays, vacation, personal, and wellness time
• Internal career pathing with individual mentorship, networking and events
• The ability to Drive Your Career, with access to internal career growth opportunities
• All associates are invited to join and participate in Employee Resource Groups