[Hiring] Service Operations Associate @Embroker

<div class="content-intro"><p><strong>Who we are at Embroker</strong></p> <p><span style="font-weight: 400;">Embroker is the radically simple destination for industry-tailored commercial insurance. Our mission is to make it radically easier for businesses to get the right coverage at the best price. With a technology-first, customer-centric approach, Embroker is changing how businesses protect themselves, their staff, and their customers. In 2025, Embroker has raised over $150M in funding from leading fintech investors.</span></p> <p><strong>This is a fully remote position unless otherwise noted.</strong> We welcome applicants from across the U.S., with preference for candidates located in the Midwest, Southeast, Southwest, and Mountain West regions.&nbsp; A full list of preferred states is included at the bottom of this posting.</p></div><p data-start="143" data-end="232"><strong data-start="143" data-end="173">Compensation (Atlanta, GA)</strong><br data-start="173" data-end="176">$19.50 – $32.45 per hour (non-exempt; overtime eligible)</p> <p data-start="234" data-end="389"><strong data-start="234" data-end="248">Incentives</strong><br data-start="248" data-end="251">Eligible for an annual performance-based bonus and participation in the company’s equity incentive plan, subject to applicable plan terms.</p> <p><strong>Position Overview</strong></p> <p><strong>Service Operations Associate</strong> is responsible for managing and fulfilling insurance policy lifecycle cases while providing excellent client care. This role will execute all Standard Operating Procedures (SOPs) outlined in Embroker's Operations Manual while supporting various operations teams including Customer Success, Sales, Underwriting, and Compliance. This role requires strong attention to detail, highly accurate data entry skills, a friendly and approachable attitude, and a bias to action for rapidly responding and successfully closing the loop on all open service cases.&nbsp;</p> <p><strong>Job Duties</strong></p> <ul> <li>Conduct policy administration tasks, including processing policy changes, endorsements, renewals, and carrier notices; generating and managing insurance documents; and reviewing premiums, commissions, fees, and related policy information for accuracy</li> <li>Respond to clients, partners, carriers, and internal inquiries clearly and professionally via phone, email, or chat</li> <li>Manage client support cases efficiently, ensuring all requests are tracked, resolved, and closed promptly&nbsp;&nbsp;</li> <li>Coordinate with insurance carriers and underwriters to obtain quotes, documentation, and resolve issues</li> <li>Support billing and payment processes, including addressing questions, entering data, and assisting with audits or collections&nbsp;</li> <li>Support compliance processes, including audits and surplus lines filing</li> <li>Ensure all activities comply with company policies and regulatory standards</li> <li>Perform other duties as assigned&nbsp;</li> </ul> <p><strong>Training/Schedule:</strong></p> <p data-start="229" data-end="545">The initial start date for this hiring group is&nbsp;<strong data-start="277" data-end="305">Monday, February 9, 2026</strong>. New hires are required to complete <strong data-start="342" data-end="377">two weeks of in-person training</strong> at a local office. Following training, the role includes <strong data-start="435" data-end="511">ongoing in-office team meetings and periodic in-person training sessions</strong>, at a minimum on a monthly basis.</p> <p data-start="547" data-end="853"><strong data-start="547" data-end="576">Availability Requirement:</strong><br data-start="576" data-end="579">Candidates must be available to start on February 9, 2026, and attend the full two weeks of in-person training. Applicants who do not meet this requirement will not be considered for this role, but are encouraged to apply for&nbsp;<strong data-start="804" data-end="827">future hiring waves</strong> as they become available.</p> <p><strong>Qualifications</strong></p> <ul> <li>High school diploma or equivalent required; college degree or relevant insurance coursework is a plus.</li> <li>Customer service or administrative experience preferred (including internships, part-time roles, or volunteer work); experience in commercial insurance is a bonus.</li> <li>Strong written and verbal communication and interpersonal skills</li> <li>Comfortable using G-Mail, Google Docs &amp; Sheets and/or Microsoft Office; <strong>experience with Salesforce and Adobe Acrobat is a plus</strong></li> <li>Excellent organizational and time-management skills</li> <li>Ability to work independently and collaboratively as part of a team</li> <li>Detail-oriented, proactive, and able to follow established processes</li> <li>Basic knowledge of insurance products and terminology is preferred but not required</li> <li>Prolonged periods of time sitting at a desk and working on a computer</li> <li>Ability to work cross-culturally on a global team</li> <li>Ability to perform effectively in a remote work environment</li> </ul><div class="content-conclusion"><p><strong><strong data-start="564" data-end="613">Preferred States for Remote Work Eligibility:</strong><br data-start="613" data-end="616">Arizona, Alabama, Alaska, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Mexico, North Dakota, Nevada, North Carolina, Oklahoma, Kansas, Kentucky, South Dakota, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.</strong></p> <p><strong>Our Values</strong></p> <p><span style="font-weight: 400;">The Embroker Pack lives by three core values that have taken us from an idea to a growing, well-funded player in the Insurtech space.</span></p> <p><strong>Pack First</strong></p> <p><span style="font-weight: 400;">We succeed and fail as one team. We optimize for what is best for our entire organization. We always assume positive intent.</span></p> <p><strong>Be All-In</strong></p> <p><span style="font-weight: 400;">We are 100% committed. We move fast and are proud of what we build. We attack challenges with relentless positivity.</span></p> <p><strong>Create Magic</strong></p> <p><span style="font-weight: 400;">We strive to amaze and delight at every touchpoint. We make our work fun through teamwork, play, and positive energy.</span></p> <p><strong>AT EMBROKER, EMPLOYEES COME FIRST.&nbsp; BENEFITS SUMMARY HIGHLIGHTED BELOW FOR US &amp; CANADIAN EMPLOYEES.&nbsp;</strong></p> <p><span style="text-decoration: underline;"><strong>US Employees</strong></span></p> <ul> <li>Medical - <em>5 plans to choose from including one with an employer funded HSA</em></li> <li>Dental - <em>Employer pays 100% of employee premium</em></li> <li>Vision - <em>Employer pays 100% of employee premium</em></li> <li>Life and AD&amp;D - <em>Employer provided as well as additional voluntary</em></li> <li>Short and Long Term Disability - <em>Employer provided</em></li> <li>Flexible Spending Accounts - <em>Medical and Childcare</em></li> <li>Accident</li> <li>Critical Illness</li> <li>Employee Assistance Program - <em>Including dependents</em></li> <li>Pet Insurance</li> <li>401(k) with Employer Match</li> <li>Unlimited Flexible Time Off (Vacation)</li> <li>Sick Time</li> <li>12-Weeks Paid Parental Leave</li> <li>Work from Home Office Set-up Stipend</li> <li>Paid Subscription for Wellable Wellness</li> <li>Stock options</li> </ul> <p><span style="text-decoration: underline;"><strong>Canadian Employees</strong></span></p> <ul> <li>Medical</li> <li>Dental</li> <li>Vision&nbsp;</li> <li>Life and AD&amp;D&nbsp;</li> <li>Long Term Disability</li> <li>Employee Assistance Program&nbsp;</li> </ul> <p>Additional portable insurance coverage is also available including:</p> <ul> <li>Life</li> <li>AD&amp;D</li> <li>Critical Illness</li> </ul> <p>Additional benefits offered:</p> <ul> <li>RRSP with Employer Match&nbsp;</li> <li>Unlimited Flexible Time Off (Vacation)</li> <li>Sick Time</li> <li>Parental Leave with Salary Top-Up Program</li> <li>Work from Home Office Set-up Stipend</li> <li>Paid Subscription for Wellable Wellness</li> <li>Stock options</li> </ul></div>