[Hiring] Service Liaison Officer @Change Grow Live

Role Description

This is an exciting opportunity to join a successful central team supporting an organisation committed to improving the lives of people across England and Scotland. As a Service Liaison Officer (maternity cover), you will play a vital role in supporting this transformation, ensuring our services feel informed, connected, and supported.

• Work closely with more than 120 services across the UK, building strong relationships and providing proactive, consistent communication.
• Be a key contact for services seeking support and guidance.
• Help services navigate communications resources, gathering insights, supporting new service mobilisations, and coordinating updates to our design‑to‑print platform.
• Work closely with colleagues across the wider Communications Team and provide project support to our Service Communications Partners where required.

Qualifications

• Strong understanding of excellent communication and planning principles.
• Proactive and positive “can-do” attitude.
• Highly organised and able to work effectively in a remote environment.
• Strong attention to detail and ability to prioritise impactful work.
• Experience engaging with a wide range of stakeholders.
• Excellent written and verbal communication skills with a positive and professional tone.
• Experience using Microsoft Planner and Trello.
• Responsive to incoming requests while focused on long-term organisational priorities.
• Ability to balance local pressures and relationships while maintaining consistency with national standards and brand guidelines.
• Proactive self-starter, strong team player, able to work independently and remotely.
• Committed to continuous improvement and personal development, including participation in training.

Requirements

• Act as a central point of contact for services across the UK.
• Respond to service requests submitted via the Request Form and other channels.
• Scope, filter, and coordinate viable tasks and project briefs via Microsoft Planner and Trello.
• Support the Communications Team Leader with updates and improvements to the Connect Marketing design-to-print portal.
• Proactively develop engagement with services, providing regular outbound communications to Marketing Champions and Service Managers.
• Project manage key elements of new service mobilisations.
• Monitor stock levels and order service clothing, merchandise, and materials to the warehouse.
• Attend regular team meetings and collaborate closely with colleagues across the Communications Team.
• Provide administrative support to the Service Communications Partners on projects and service mobilisations.
• Coordinate specific service campaigns, monitor and evaluate performance, feeding insights back to the Lead Communications Partner.
• Uphold the quality and standards of the Change Grow Live identity.

Benefits

• 25 days holiday (+ bank holidays) rising by 1 day for each year of service (capped at 30 days, allocated pro rata based on full-time hours).
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme.
• Contributory pension scheme.
• Several benefits including discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team.
• Training, career development & progression opportunities.
• Generous Refer-a-Friend Scheme.