[Hiring] Service Dispatcher @Aston Carter

Role Description

This service dispatch opportunity plays a key role in supporting our sales and service team that provides comprehensive chemical products and solutions to meet the needs of customers across the food service and hospitality industries. This role reports to the Service Operations Supervisor/Manager and serves as a coordinator for 300 field associates by organizing service assignments and delegating work via a dispatch queue. This position is an expert in driving operational excellence and optimizing our field team’s ability to deliver best-in-class solutions for our customers.

• Process high-volume service requests and assign service appointments.
• Efficiently dispatch service technicians to customer locations, ensuring prioritization of customer service.
• Develop and maintain schedules to ensure proper staff coverage, adjusting as needed depending on customer needs.
• Optimize service technician hours availability and accountability.
• Work with Area Leadership to ensure Retain, Grow, and Gain initiatives are met.
• Continually partner with the field to solve problems and influence operations to drive field effectiveness.

Qualifications

• Dispatch experience strongly preferred.
• Customer service experience.
• Experience coordinating schedules and handling high-volume workloads.
• Excel proficiency (sorting, filtering, basic spreadsheet functions).
• Strong communication skills.
• Self-starter who can work independently in a remote environment.

Requirements

• Positive attitude.
• Solution-oriented mindset.
• Commitment to customer service.
• Willingness to learn.
• Ability to manage changing priorities.
• Strong conflict-resolution skills.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Company Description

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.