[Hiring] Service Desk Technician @Ascend Technologies

Role Description

This position's primary responsibility is to act as a first point of contact for Ascend customers. This position requires a customer service-oriented individual with a good technical aptitude that is looking to grow their IT career.

• Act as the first point of IT support for our customers
• Answer incoming calls, emails, and web-submissions in a customer-friendly and efficient manner
• Resolve end-user incidents and requests efficiently
• Explain technical issues and terms in a way our clients can understand
• Provide high-end, customer-focused service that our clients expect
• Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis (Any Holidays worked are paid 2x the hourly salary)
• Other responsibilities as assigned by management

Qualifications

• Strong technical aptitude with Level 1 experience supporting and resolving end-user issues related to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, Onboarding/Offboarding Requests, and other infrastructure requirements
• One year of experience in a technical position; Service Desk or customer support experience preferred
• Top performers in customer service positions: answering support calls, emails, and following up with clients
• Consistently exceeded customer expectations by providing exemplary service

Requirements

• Starting Salary Expectations: $45,000
• The salary for this position is commensurate with experience, skills, and qualifications
• The range is intended to reflect our commitment to attracting top talent
• The final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role
• Internal equity, market trends, and geographic location may also influence the final salary

Benefits

• Comprehensive benefits package, including health, dental, and vision insurance
• Retirement savings options
• Flexible time off (FTO)
• Professional development opportunities
• Open to discussing compensation and benefits further during the interview process

Core Values

• Committed to Client Success: Our actions and our words always align with the best interest of the client
• One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions
• Integrity: We are unquestionably committed to doing the right thing even when it is hard
• Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another
• Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust