[Hiring] Service Desk Engineer @Outsource Access

Role Description

This is a remote position.

At Outsource Access, we help growing businesses navigate the complex world of IT and cybersecurity. We don’t just fix broken computers—we make sure our clients’ digital environments are proactive, secure, and running at peak performance so they can focus on their own mission without tech-induced headaches.

How You’ll Make a Difference

• Eliminating Technical Roadblocks: You will dive into complex Tier 2 and Tier 3 issues, resolving escalated incidents across Microsoft 365 and network environments to keep business operations seamless.
• Fortifying Digital Borders: By triaging security threats and managing tools like SentinelOne, you act as the frontline defense against phishing, malware, and unauthorized access.
• Building the Knowledge Vault: You won't just solve problems; you'll document the "how" and "why" in IT Boost, creating a blueprint that empowers the entire team to work smarter.
• Mastering the Ecosystem: You will serve as the resident expert for everything from Windows and macOS endpoints to VoIP and surveillance systems, ensuring every piece of hardware and software works in harmony.

Qualifications

• A proven track record in high-level service desk roles (ideally within an MSP)
• Proficiency in Microsoft 365, Entra ID, and Exchange Online
• Ability to translate technical language into clear, client-facing communication
• Comfortable with tools like N-able RMM, ConnectWise, and various network configurations
• Ability to thrive in a 10 AM - 7 PM EST remote environment

Requirements

• A seasoned problem solver with grit to resolve complex technical puzzles
• A clear communicator who ensures stakeholders feel supported and informed
• Tech-savvy with an eye on emerging industry trends

Benefits

• Your Wellness & Security
• Comprehensive HMO coverage with a top provider
• Group Life Insurance for added protection
• Paid leave credits for rest and recharge
• All government-mandated benefits handled properly and on time
• Your Financial Rewards
• Performance incentives for results
• Overtime Pay and Night Differential for extra hours
• 13th Month Pay as a bonus for your yearly effort