[Hiring] Service Desk Consultant II @TrueCommerce

Role Description

The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.

• Owning and managing incidents and service requests from start to finish, including high-priority customer cases
• Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows
• Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls
• Contributing to service quality improvements by identifying recurring issues and preventative actions

Qualifications

• At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility
• Strong troubleshooting and problem-solving skills across technical systems
• Confident communicator, comfortable explaining technical topics in clear and simple terms
• Exposure to EDI, supply chain processes, or enterprise systems is an advantage
• Curiosity and interest in emerging technologies, including AI, and how they can be used to improve support processes and customer experience
• Ability to work independently in a fast-paced, remote first role

Company Description

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.