[Hiring] Service Desk Analyst @Harris Computer

Role Description

• The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is part of the Service Desk & Technical Management (Service Support Operations Center) functions, which provide the primary point of contact for our customers.
• Those contacts are categorized as Incident, Problem, Event Management, and Service Fulfillment initiation.
• The SCA creates/updates the contact identification (type), creation and logging, categorization, prioritization, diagnosis, resolution for the resulting Service Center ticket (iTask); or if required, escalation to the next level of support or closes the iTask as appropriate.

Qualifications

• Mixture of work experience and educational background.
• Split into Minimum Qualifications (must have) and Additional Qualifications (nice to have).
• Soft skills (competencies) needed for the role.

Company Description