Service Desk Agent @D-ploy
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 2d ago

[Hiring] Service Desk Agent @D-ploy

2d ago - D-ploy is hiring a remote Service Desk Agent. πŸ’Έ Salary: unspecified πŸ“Location: EMEA

Role Description

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products
  • Meticulous documentation of end user issues in ITSM tool
  • Adherence to processes and knowledge documents
  • Ticket backlog management
  • Continuous service improvement activities – knowledge script creation, training document updates etc.
  • Close collaboration with Onsite IT technicians

Qualifications

  • 1+ years of experience in a similar role
  • Language skills: fluent French and English, German is a plus
  • Strong problem solving/analytical abilities
  • Good communication skills
  • Attention to detail and ability to multi-task
  • Ability to work independently and effectively
  • Readiness to follow direction and best practices
  • Planning and organizing skills
  • Team player and supportive personality
  • Candidates have to declare Criminal record extract not older than three months

Benefits

  • Broad range of activities, tasks, and projects
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Fishing for Friends program – our referral program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
Before You Apply
️
remote Be aware of the location restriction for this remote position: EMEA
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Service Desk Agent @D-ploy
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 2d ago
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️
remote Be aware of the location restriction for this remote position: EMEA
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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