[Hiring] Service Delivery Coordinator @GSD Staffing

Role Description

GSD Staffing is hiring an experienced Service Delivery Coordinator to support a US-based Managed Service Provider (MSP) serving multiple client environments. This role serves as the central coordination point between customers, technicians, and management. The Service Delivery Coordinator will be responsible for:

• Customer communication
• Ticket coordination
• Technician scheduling
• Service dispatch
• Ticket queue management
• Quality control

The ideal candidate is highly organized, customer-focused, proactive, and comfortable working in a technology-focused environment. Experience working with an MSP, IT service desk, or ticketing/PSA platform is highly preferred.

Qualifications

• 2+ years of experience in customer service, service coordination, dispatch, help desk coordination, administration, or a similar role.
• Strong verbal and written English communication skills.
• Excellent organizational skills and attention to detail.
• Strong follow-through and ability to manage multiple priorities.
• Ability to remain professional and calm when handling customer concerns.
• Comfortable learning IT terminology and basic technical concepts.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and other business applications.
• Ability to accurately document customer communications, schedules, decisions, and service activities.
• Ability to work independently while coordinating closely with technicians and management.
• Reliable attendance and punctuality.

Requirements

• Experience with several of the following is highly valued:
• Professional Services Automation (PSA) platforms
• Ticketing and service management systems
• ConnectWise
• Autotask
• Service scheduling and dispatch platforms
• Service-level agreements (SLAs)
• Ticket prioritization and escalation procedures
• Microsoft 365
• Basic networking and computer troubleshooting concepts
• Endpoint and remote support environments
• Customer service and service-quality reporting

Remote Work Requirements

• Reliable computer/laptop capable of supporting the role.
• Stable, high-speed internet.
• Professional and secure remote workspace.
• Ability to work with US-based teams and clients.
• Excellent communication skills when working remotely with customers and technical teams.
• Flexibility to work during US business hours based on client requirements.

Background Check

Selected candidates must complete a background check and provide a valid police clearance or equivalent official criminal-record clearance from their respective country/location before final employment.

Apply Now

If you're an organized and customer-focused professional with experience in service coordination, ticket management, dispatch, or IT service delivery, we'd love to hear from you. Apply through GSD Staffing:

GSD Staffing Career Page