[Hiring] Service Coordinator @Cynet Systems

Role Description

The organization is seeking a high-energy Service Coordinator with a focus on customer service and a strong desire to succeed. The candidate will be responsible for scheduling general service calls, as well as preparing and invoicing service calls. This role requires a high school diploma or equivalent and 3 years of experience in customer service or dispatching. Proficiency with computers and Windows applications is required, and Oracle experience is considered a plus. Strong organizational skills, attention to detail, and excellent communication skills are essential for this position.

Responsibilities

• Perform a variety of customer service, dispatching, and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for technical service support and inspections.
• Receive, enter, check Accounts Receivable, and schedule customer phone requests for service in the ACE system.
• Communicate with the Service Resource Center for all service calls.
• Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
• Reassign work as needed, making judgments based on current workloads and priorities.
• Maintain regular contact with customers to communicate status changes.
• Professionally field customer complaints and attempt to resolve them, involving a supervisor when necessary.
• Validate and perform invoicing transactions for service calls in ACE daily.
• Ensure completed service calls are invoiced within 48 hours.
• Maintain confidentiality of customer and employer information at all times.
• Maintain inventory and supplies needed to perform work and fill the logistics coordinator role, which includes sourcing, ordering, and tracking needed parts and supplies.

Qualifications

• High school diploma or equivalent.
• 3 years of experience in customer service or dispatching.
• Proficiency with computers and Windows applications.
• Oracle experience is considered a plus.
• Strong organizational skills.
• Attention to detail.
• Excellent communication skills.

Requirements

• Ability to handle customer service and dispatching tasks effectively.
• Capability to maintain confidentiality of information.
• Strong problem-solving skills to address customer complaints.

Benefits

• Competitive pay range: $19.60/hr - $24.60/hr.