[Hiring] Service Coordinator @Ferrellgas

Role Description

Ferrellgas is looking for a Service Coordinator who can keep the day-to-day operations moving, help customers with questions, and make sure our service work stays on track. This job is perfect for someone who's organized, dependable, and comfortable working with customers and crew members. You'll help route jobs, keep records straight, and make sure everyone has the info they need to get the work done right. If you're the type who likes problem solving, staying busy, and being the person people can count on, this is a solid fit.

Responsibilities

• Performs the daily operations of the service routing and scheduling function as well as monitors operational process compliance and productivity of service work.
• Maintains an accurate database of the detailed planning/regulatory requirements associated with each county and municipality.
• Serves as the primary point of contact for project communications.
• Proactively communicates with the customer during each step of the project, including follow-up once complete.
• Notifies the CSM and DM’s as to all regulatory requirements within each local, prior to initiating each site plan.
• Ensures that appropriate site plans are completed, collected, and filed on shared folders. Evaluates for accuracy and legitimacy.
• Initiates communication to prompt the permitting process, once the site plans are complete. Communicates with customer, as to the appropriate lead time.
• Maintains, documents, and publishes a proficient timeline with each project.
• Requests utility surveys, as not to inhibit a timely installation.
• Submits tank set service orders, per the project timeline and service reservation calendar.
• Obtains approval from the CSM for applicable pricing and fees associated with regulatory process.
• Requests all necessary inspections during applicable phases of the project.
• Follows up to gain all inspection approvals. Records, files, and communicates appropriately.
• Provides regular updates with the leadership team on active projects, challenges, and completions.
• Maintains an effective balance with communication, customer service, documentation, and step process initiation.
• Provides back-up (peak time coverage) support to CSS customer service team when work permits.

Qualifications

• High school diploma or equivalent required.
• 5 plus years of customer service experience required.
• Advanced Excel skills.
• Basic accounting skills.
• Strong organizational skills.
• Typing and data entry experience.
• Proven telephone communication skills.
• General PC skills (Word, Excel, PowerPoint) routing/distribution software experience preferred.
• Ability to get along with others and work within a team environment.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Benefits

• Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance.
• Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D.
• Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA).
• Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement.
• Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support.
• Employee Perks: Referral program, employee discount programs, and propane savings.