[Hiring] Service Center Representative @Sedgwick

Role Description

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

• A stable and consistent work environment in an office and/or virtual setting
• A training program to learn how to help employees and customers from some of the world’s most reputable brands
• An assigned mentor and manager who will guide you on your career journey
• Career development and promotional growth opportunities through increasing responsibilities
• A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs

PRIMARY PURPOSE OF THE ROLE:

• To provide excellent service to callers regarding claims for multiple lines of business
• To expedite the claims application process and provide detailed claim notes on all calls
• To resolve issues with one call/one person response
• To direct calls to appropriate escalation path as needed

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic candidates. Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE:

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes
• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status
• Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system
• Assigns new claims to the appropriate claims handler
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
• Attendance during scheduled work hours is required

Qualifications

• High school diploma or GED required. College courses preferred
• One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred

Requirements

• Entry-level colleagues are offered a world-class training program with a comprehensive curriculum
• An assigned mentor and manager that will support and guide you on your career journey
• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

Benefits

• Medical, dental, vision
• 401k and matching
• PTO
• Disability and life insurance
• Employee assistance
• Flexible spending or health savings account
• Other additional voluntary benefits