[Hiring] Service Center Client Manager @bswift

Role Description

The Service Center Client Manager (SCCM) is a dynamic leader and trusted advisor, dedicated to delivering exceptional customer experiences and building lasting partnerships. Acting as the primary point of contact for a portfolio of clients, you’ll champion their needs, drive process improvements, and ensure our Service Center’s performance sets the industry standard.

You’ll collaborate cross-functionally—working with Operations, Quality, Training, Sales, Client Services and Implementation teams—to turn client feedback into actionable solutions, resolve challenges, and support seamless service delivery. Your expertise will guide new client launches, drive service excellence during critical periods like Annual Enrollment, and help us continually raise the bar.

Essential Functions

• Serve as a strategic partner and advocate for your clients, ensuring their goals and service expectations are exceeded.
• Lead proactive client meetings, analyze root causes, and implement high-impact process improvements.
• Collaborate with internal teams to enhance training, tools, and resources that empower Service Center teams.
• Support sales and implementation efforts by showcasing Service Center value and ensuring flawless go-lives.
• Quickly resolve escalations, turning challenges into opportunities for stronger relationships.
• Use data and storytelling to highlight successes and drive continuous improvement.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–5 years of client management, with proven results leading projects and teams.
• 2–5 years in customer care, service center, or call center environments.
• Experience in process improvement and benefits administration.
• Outstanding communication, analytical, and relationship-building skills.
• Adaptability, initiative, and the ability to manage multiple priorities in a fast-paced setting.
• A passion for delivering results and making a difference for clients and colleagues.

Benefits

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.