[Hiring] Service Advocate @CVS Health

Role Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.

As a Health Advocate on the Healthy Outcomes Team, you will:

• Interact with members telephonically to inspire healthy behaviors.
• Give every member a clear understanding of their benefits for specific screenings and medications.
• Talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes.
• Make inbound and outbound calls to members and providers to help get services like healthcare visits, screenings, vaccinations, or medication refills.
• Work through barriers that stand in the way of our members’ good health.
• Deliver the best member experience through professional empathetic conversations.
• Provide important education to members to help them make good health decisions that improve their health.
• Accurately document conversations in the member’s health record.

Qualifications

• High computer literacy, including ability to troubleshoot issues.
• Proficiency with Windows and web-based applications and digital communication tools.
• Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace.
• Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted).

Requirements

• Bilingual or multilingual candidates heavily preferred.
• Experience with HEDIS screening measures.
• Experience with behavior change.
• 1+ year experience with production expectations or high-volume calls heavily preferred.
• 2+ years’ experience with call center or outreach involving members/consumers.
• 3+ years’ experience in a healthcare setting.
• Medical certification (certified nursing assistant, medical assistant, etc.).
• Professional communication skills.
• Strong active listening and interpersonal skills.

Benefits

• Comprehensive and competitive mix of pay and benefits.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.