[Hiring] Service Advisor II @Wheels, Inc.

Role Description

The role of the Service Advisor II is to manage maintenance repairs on behalf of Wheels and within our clients’ parameters. This specialized/technical position will spend most of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime. While approving repairs on our client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When Fleet authorization is required, the Service Advisor II should use a consultative approach, including providing a repair recommendation.

Qualifications

• ASE C1 and one of the following A4, A5, A6, or A7 within first 12 months
• One (1) to two (2) years automotive experience or equivalent technical education
• High School diploma or equivalent required – some college preferred
• Fleet industry experience a plus

Requirements

• Authorize mechanical repairs on behalf of Wheels’ Clients and ensure repairs are within appropriate client parameters.
• Research pricing for parts and labor and discuss repairs with vendors and clients.
• Handle calls from drivers, vendors, shops, and fleet managers and create purchase orders for maintenance and repairs.
• Ensure safety related and scheduled repairs are completed.
• Approve proper repair based on mileage, months in service, and prior repair history.
• Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
• Adhere to current parts and labor reference guides for parts pricing and labor times.
• Manage Client authorizations limits and instructions.
• Conduct proper follow up on all down vehicles and pending transactions.
• Resolve transaction discrepancies with vendors.
• May process invoices.
• Clearly and accurately document transactions, client and vendor communications, and follow up in activity log within the system and document cost savings.
• Submit all component failures repaired at dealerships to the warranty team that qualify for goodwill adjustments.
• Adhere to contact center procedure, policies, scheduling, and performance metrics.
• Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
• Understanding of Driver Services, Network Management, MAP & Collision functions.
• General knowledge of all Wheels departments.
• Other duties may be assigned.

Benefits

• Market-leading, competitive benefits package.
• Outstanding care for you and your family.

Company Description

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.