[Hiring] Service Advisor @ServiceUp

Role Description

Service Advisor serves as the primary liaison between shops and customers to ensure a seamless repair experience. This position demands strong problem-solving skills, attention to detail, and the ability to thrive in a fast-paced, multi-stakeholder environment.

• Carefully record the customer’s concerns to generate an accurate work order.
• Track the status of open repair orders.
• Explain repair order charges to customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Develop rapport and partner with shops to ensure completion of repair orders.

Qualifications

• A minimum of 2-3 years’ experience in an automotive service role.
• Proven track record of CSI, sales history in high volume car brands is preferred.
• Amazon vans experience preferred, not required.
• Excellent verbal and math skills.

Benefits

• Competitive pay with equity.
• Medical, dental, and vision coverage.
• Flexible PTO and company holidays.
• Remote-friendly setup with home office support.
• Learning and development budget.
• Wellness stipend to support your health and well-being.
• Paid parental leave.
• Benefits may vary by location and role.