[Hiring] Senior Visa Documents Agent @Weekday AI

Role Description

This role is for one of the Weekday's clients.

• Salary range: Rs 800000 - Rs 1300000 (ie INR 8 - 13 LPA)
• Min Experience: 5 years
• Location: Remote (India)
• Job Type: full-time

As a Senior Visa Document Agent, you will be a crucial part of helping clients throughout their travel or immigration process. Your responsibilities will include:

• Collecting and reviewing key documents, ensuring their accuracy and completeness.
• Delivering timely updates to facilitate case progress.
• Proactively communicating with clients and resolving documentation issues.
• Collaborating with internal teams to ensure a seamless process in line with company standards.

Qualifications

• At least 5 years’ experience in technical support, documentation, or administrative roles, preferably in a process-oriented environment.
• Outstanding verbal and written English skills, with the ability to explain complex processes clearly and professionally.
• Consistently maintain high accuracy when reviewing and organizing client documents.
• Effectively manage multiple cases while meeting deadlines and prioritizing important tasks.
• Demonstrate empathy and professionalism in all interactions, especially when addressing concerns or delays.
• Confidently utilize internal tools such as the Admin Panel, Zoho Voice, Google Sheets, and task management software.
• Anticipate potential issues and take initiative to resolve them swiftly and effectively.
• Collaborate well with colleagues across departments and provide support as needed.
• Manage responsibilities independently and contribute to improving processes whenever possible.
• Embody our core values of empathy, service, and integrity in interactions with clients and team members.

Requirements

• Skilled at assisting clients in gathering government and personal documents to secure travel visa approval.
• Minimum of 5 years’ experience providing technical support via phone or chat in English.
• Ability to manage complex information and communicate it clearly to individuals from diverse backgrounds.
• Highly proficient with computer systems.
• Carefully review and collect sensitive documents with great attention to detail.
• Excellent spoken and written English skills.
• Efficiently juggle multiple tasks—such as calls, updates, and emotional support—without losing focus.
• Remain calm under pressure and find innovative solutions to assist clients during delays.
• Capable of following company procedures diligently while maintaining a positive attitude.

Benefits

• Opportunity to make a real impact in people’s lives.
• Be part of a supportive team dedicated to exceptional client service.

Company Description

Apply now to become part of our team and play a key role in assisting clients on their travel and immigration visa journeys. We look forward to reviewing your application and partnering with you to deliver outstanding service and results.