Senior Visa Documents Agent @Weekday AI
Customer Service
Salary inr 800,000 - 1..
Remote Location
Job Type full-time
Posted 2d ago

[Hiring] Senior Visa Documents Agent @Weekday AI

2d ago - Weekday AI is hiring a remote Senior Visa Documents Agent. 💸 Salary: inr 800,000 - 1,300,000 per year 📍Location: India

Role Description

This role is for one of the Weekday's clients.

  • Salary range: Rs 800000 - Rs 1300000 (ie INR 8 - 13 LPA)
  • Min Experience: 5 years
  • Location: Remote (India)
  • Job Type: full-time

As a Senior Visa Document Agent, you will be a crucial part of helping clients throughout their travel or immigration process. Your responsibilities will include:

  • Collecting and reviewing key documents, ensuring their accuracy and completeness.
  • Delivering timely updates to facilitate case progress.
  • Proactively communicating with clients and resolving documentation issues.
  • Collaborating with internal teams to ensure a seamless process in line with company standards.

Qualifications

  • At least 5 years’ experience in technical support, documentation, or administrative roles, preferably in a process-oriented environment.
  • Outstanding verbal and written English skills, with the ability to explain complex processes clearly and professionally.
  • Consistently maintain high accuracy when reviewing and organizing client documents.
  • Effectively manage multiple cases while meeting deadlines and prioritizing important tasks.
  • Demonstrate empathy and professionalism in all interactions, especially when addressing concerns or delays.
  • Confidently utilize internal tools such as the Admin Panel, Zoho Voice, Google Sheets, and task management software.
  • Anticipate potential issues and take initiative to resolve them swiftly and effectively.
  • Collaborate well with colleagues across departments and provide support as needed.
  • Manage responsibilities independently and contribute to improving processes whenever possible.
  • Embody our core values of empathy, service, and integrity in interactions with clients and team members.

Requirements

  • Skilled at assisting clients in gathering government and personal documents to secure travel visa approval.
  • Minimum of 5 years’ experience providing technical support via phone or chat in English.
  • Ability to manage complex information and communicate it clearly to individuals from diverse backgrounds.
  • Highly proficient with computer systems.
  • Carefully review and collect sensitive documents with great attention to detail.
  • Excellent spoken and written English skills.
  • Efficiently juggle multiple tasks—such as calls, updates, and emotional support—without losing focus.
  • Remain calm under pressure and find innovative solutions to assist clients during delays.
  • Capable of following company procedures diligently while maintaining a positive attitude.

Benefits

  • Opportunity to make a real impact in people’s lives.
  • Be part of a supportive team dedicated to exceptional client service.

Company Description

Apply now to become part of our team and play a key role in assisting clients on their travel and immigration visa journeys. We look forward to reviewing your application and partnering with you to deliver outstanding service and results.

Before You Apply
remote Be aware of the location restriction for this remote position: India
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Visa Documents Agent @Weekday AI
Customer Service
Salary inr 800,000 - 1..
Remote Location
Job Type full-time
Posted 2d ago
Apply for this position
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Interview Scheduled
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remote Be aware of the location restriction for this remote position: India
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Unlock 152,720 Remote Jobs
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