[Hiring] Senior Technical Support Engineer @Intuition Machines, Inc.

Role Description

As a Senior Technical Support Engineer, you’ll work directly with customers and engineering teams to solve complex technical problems, improve product reliability, and ensure a smooth customer experience. Your software development experience will let you dig into issues and contribute directly to product improvements.

What you will do:

• Troubleshoot complex backend and frontend issues for enterprise customers.
• Work with Engineering, Product, and Security teams to find root causes and implement solutions.
• Help improve the product by debugging, prototyping, or building small automation tools.
• Apply web security, bot mitigation, and fraud prevention knowledge to support customers.
• Mentor other support engineers and enhance team processes and documentation.
• Build strong customer relationships through clear, proactive communication.

Qualifications

• 5+ years in software engineering or technical support with strong coding experience.
• Proficiency in Python, JavaScript, HTML, and CSS.
• Experience with distributed systems, web security, and large-scale applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Familiarity with support systems, ticketing tools, or automation/scripting is a plus.

Requirements

• Experience with Grafana, SQL, ClickHouse, Redash, or supporting enterprise clients.

Benefits

• Fully remote position with flexible working hours.
• An inspiring team of colleagues spread all over the world.
• Pleasant, modern development and deployment workflows: ship early, ship often.
• High impact: lots of users, happy customers, high growth, and cutting edge R&D.
• Flat organization, direct interaction with customer teams.