[Hiring] Senior Technical Support Engineer @Zero Networks

Role Description

Zero Networks is seeking an experienced Support Engineer to provide innovative and empathetic technical support to our customers. You will play a crucial role in ensuring customer satisfaction and driving the continuous improvement of our products and services.

• Problem Solving: Diagnose and resolve technical issues, providing timely and accurate customer support.
• Collaboration: Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
• Growth-Oriented Mindset: Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
• Quality Focus: Uphold high standards of service, striving for excellence in every customer interaction.
• Transparency and Communication: Maintain clear, empathetic, and effective communication with customers and team members.
• Perseverance: Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.
• Proficiency in Active Directory/GPO, Windows, Linux, and PowerShell/Python scripting - Must.
• Proven experience in a technical support role, preferably in the cybersecurity industry.
• Excellent problem-solving and communication skills.
• Willingness to learn and adapt in a fast-paced environment.
• Strong understanding of network security skills and the ability to work independently and as part of a team.
• Commitment to innovation, integrity, and excellence.