[Hiring] Senior Technical Support Engineer @ClickHouse

Role Description

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. This is a customer-facing role that will include some onsite customer visits in Japan.

• Own a wide variety of tasks: from support tickets to community support
• Help with both pre- and post-sales customer activities
• Partner with our Go To Market team on deeply technical aspects of POCs
• Suggest improvements to how we do things in Support at ClickHouse

This is a great opportunity for someone ready to roll up their sleeves and help us expand our regional presence in Japan!

Examples of projects you might contribute to:

• Work closely with the Support Services team, Engineering, and Product Management to help define functionality required by users and customers
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers

You will deliver excellent customer service as a front-line engineer and representative of ClickHouse:

• Provide professional response, on-call coverage, and guidance within the required Service Level Agreement ("SLA") on technical cases
• Build strong, trusted relationships with colleagues, customers, and partners

Qualifications

• Prior experience within a technical support organization
• Technical breadth and depth in relevant subjects, for example: ClickHouse DBMS or similar OLAP or SQL databases
• Experience with Cloud/SaaS platforms
• Linux/Unix experience
• Experience with Kubernetes and containers
• System or Network Administration experience
• Strong written and verbal communication skills in both Japanese and English
• Experience in a customer-facing role that entailed pre- and post-sales support, solution or sales engineering, consulting, and/or training
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet
• Self-driven, curious, and eager to continuously learn and grow

Requirements

• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment

Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A $500 Home office setup if you’re a remote employee.
• Global Gatherings – Opportunities to engage with colleagues at company-wide offsites.
• Culture - As part of our first 500 employees, you will be instrumental in shaping our culture.