[Hiring] Senior Technical Success Manager @Qdrant

Role Description

Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations. As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel innovation. You'll join the Customer Success and Engineering organization as our first Senior Technical Success Manager hire in Australia or Japan, reporting to our Director of Customer Success.

What you will own:

• Strategic APAC accounts, end to end: Be the primary technical owner for our largest customers in the region, from onboarding through production, scaling, and expansion. Run health checks and architecture reviews, and spot growth opportunities before the customer asks.
• Hands-on delivery: Work directly with customer engineering teams on deployment, configuration, and performance tuning across Qdrant Cloud and self-hosted Kubernetes environments.
• First-line technical support in APAC hours: Resolve most technical questions yourself, and hand edge cases to Support and Engineering with clear, evidence-based diagnostics so nothing stalls overnight.
• Expectation setting with demanding customers: Hold the line on scope, priorities, and customization requests, and align engineering, IT, and security stakeholders on what happens next and when.
• Pre-sales and partner support: Back Account Executives on new opportunities and proofs of concept in the region, and help regional partners' technical teams position and deploy Qdrant.
• The voice of APAC customers: Bring field feedback to Product and Engineering, and help shape the playbooks and processes we'll use as the region grows.

Qualifications

• 6+ years in customer-facing technical roles (Technical Account Manager, Technical Success Manager, Solutions Architect, Solutions Engineer, or Forward Deployed Engineer) at an AI, data, or database infrastructure company.
• Hands-on with cloud-native infrastructure: Kubernetes, Terraform, and at least one major cloud (AWS, GCP, or Azure).
• Experience supporting a technical evaluation and running a long-term customer relationship.
• Enterprise maturity to negotiate confidently with engineering, IT, and security teams.
• Self-sufficient and enjoy startup ambiguity.
• Based in APAC, ideally Australia, and communicate clearly in English.

Requirements

• Direct experience with vector search or search engines, or RAG and agentic AI applications in production (nice to have).
• Experience as an early or first hire building a regional presence for a start-up or scale-up (nice to have).

Benefits

• A remote-first, international team working on cutting-edge AI infrastructure.
• A competitive salary with additional perks.
• Flexible working hours and async-friendly culture.
• High ownership and real impact.
• Open-source, engineering-driven culture.
• Choose your own laptop equipment.
• For US-based full-time employees, a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy.

Company Description

Qdrant is an equal-opportunity employer. We believe the best ideas come from diverse teams, and we actively welcome applicants from all backgrounds. If this role excites you but you don't check every single box, we'd still love to hear from you! We don't want to miss out on great people because of a checklist.

Come build with us!