[Hiring] Senior Technical Customer Support Engineer @ClickHouse

Role Description

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks:

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
• Developing solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training.
• Working closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers.
• Assisting with mentoring, training, and sharing your knowledge with colleagues, users, and customers.
• Delivering excellent customer service as a first-line technical engineer and representative of ClickHouse.
• Providing professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone.
• Building strong, trusted relationships with colleagues, customers, and partners.

Qualifications

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, distributed systems.
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity.
• A mindset of teamwork, global engagement, empathy, and solving challenging problems.
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet.
• The ability to build trusted relationships with colleagues, customers, and partners.
• You are self-driven, curious, and eager to continuously learn and grow.

Requirements

• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment.

Benefits

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A USD$500 Home office setup if you’re a remote employee.
• Global Gatherings – Opportunities to engage with colleagues at company-wide offsites.
• Culture - As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.