[Hiring] Senior Support Specialist @rater8

Role Description

Join rater8, voted a Great Place to Work™ by its employees since 2022! As a Senior Support Specialist, you'll be a foundational part of our Client Support team, ensuring our software runs smoothly from the moment a new client is onboarded throughout their journey with us. This is a chance to use your technical skills to directly impact the online reputation and profitability of medical practices across the country. If you're energized by solving technical puzzles and thrive on being the go-to expert, looking to grow into being a leader of the team and who makes clients successful, this role is for you. You'll report to the Client Support Director and be at the heart of delivering the high level of customer satisfaction rater8 is known for.

• We need someone with a technical foundation who is eager for growth and thrives in an independent, problem-solving environment.

Qualifications

• 2-4 years of proven technical support experience, ideally in a B2C SaaS product environment, preferably in SaaS healthcare tech.
• A Bachelor's degree in a related field (like Computer Science or Information Technology) or equivalent professional experience.
• Experience using ticketing systems. We use Zendesk.
• Demonstrated leadership experience—either by informally leading peers or supporting a small team.

Requirements

• Comfortable running SQL queries for database investigations and manipulating data using Excel.
• Strong ability to quickly pick up new technical concepts, especially software integrations.
• Excellent written and verbal communication and interpersonal skills for professional and clear client interactions.
• Commitment to high-quality support, strong attention to detail, and the ability to work independently to manage and prioritize complex tasks effectively.
• Proactive and genuinely interested in a fast-track career path with tremendous opportunity for professional growth.

Benefits

• Smart, intellectually curious, creative, supportive, and overall awesome colleagues!
• 100% fully remote! Work from anywhere in the U.S. with reliable Wi-Fi, within PST–EST time zones.
• Medical, dental, and vision benefits.
• Discounted pet insurance.
• Unlimited PTO after 60 days of employment.
• 401(k) after six months with company match.
• Competitive salary.
• Fast-track career advancement with a high-growth, Great Place to Work™ certified organization.
• Bring your own device company; WFH stipend to offset costs per company guidelines.