[Hiring] Senior Support Engineer @EDB

Role Description

As a Support Engineer I, you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support, and execution following best practices.

• Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.
• Collaborate with and mentor junior and mid-tier support engineers to triage issues.
• Create reproducible test cases, file development requests, and offer patches when possible.
• Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks.
• Serve as the primary point of contact to premium customers on priority engagements.
• Document solutions, procedures, and standards for customers as well as for internal use.

Qualifications

• 5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge.
• Bachelor's degree in Computer Science or equivalent knowledge.
• Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.).
• Outstanding English communication skills (both written and verbal).
• Strong problem-solving skills for abstract and complex issues.
• Quick-thinking, able to work well under pressure.
• Adept at documenting efforts, actions, and results.
• Experience liaising with Engineering teams.

Requirements

• Technical Support experience.
• Experience with machine learning and AI.
• Recent working experience with Microsoft.NET, Java and/or C/C++.
• Experience with Oracle or SQL Server.
• Experience with Docker, OpenShift & Kubernetes.
• Experience with Amazon Web Services and RDS.
• Experience with Microsoft Azure.

Benefits

• Access to CuraLinc to aid employees in health and wellness tips and practices.
• Wellness Fridays extending to December 2026.