[Hiring] Senior Specialist, Client Support @Santander

Role Description

The Sr. Specialist, Client Support provides day-to-day support and service to assigned Santander clients via telephone, email, and face-to-face communication. They identify opportunities to enhance client relationships through services and products that meet the customers' needs. The incumbent answers client inquiries and provides client education on Santander products and services. The Sr. Specialist, Client Support conducts follow-up on all paperwork submitted to ensure it is completed accurately and in a timely manner by internal supporting departments.

• Handles daily customer requests via phone and/or system such as account opening, balance inquiries, wire processing.
• Performs advances, transfers, payoffs, and pay downs on loans.
• Troubleshoots and investigates customer issues and onboard new clients.
• Supports Relationship Managers by answering calls, preparing packages, data entry, tracking vendor invoices, and gathering information to resolve issues or complete projects.
• Prepares and distributes weekly ICC reports and packets, attends weekly meetings, and takes minutes.
• Assists Loan Officers and customers with copies, transaction histories, copies of cancelled checks, pulls statements, print-outs, account transfers, payments, requesting payoff letters, etc.
• Types correspondence as needed (commitment letters, general correspondence).
• Maintains bankruptcy log and prepares files for attorneys.
• Assists with Compliance requested items during exams to gather data/files.
• Processes payment invoices through Concur.
• Assists in maintaining current evidence insurance in credit files.
• Recognizes cross sales and retention opportunities.
• Meets expectations set for compliance testing related to government banking regulations.

Qualifications

• Bachelor’s Degree in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
• 3+ Years Customer service, Business process, or Project Management experience - Required.
• Experience in Microsoft Office (Outlook, Excel, and Word) - Required.
• Proven customer service/relations skills.
• Exceptional communication skills (verbal, written, presentation, and interpersonal).
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to identify and resolve exceptions and to interpret data.
• Strong analytical and problem-solving skills.
• Being an active listener who is patient and asks appropriate questions when necessary.
• Ability to operate a wide range of office technology, such as operating a multi-line telephone system, computer, copier, and fax machine.
• Ability to exercise sound judgment and make prudent decisions.
• Fluid in adapting to and embracing change for themselves and with others.

Requirements

• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Benefits

• The base pay range for this position is $45,750.00 - $79,000.00 USD.
• Fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits designed to support you, your family, and your well-being, now and into the future.

Working Conditions

• Frequent minimal physical effort such as sitting, standing, and walking is required for this role.
• Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

What To Do Next

If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.