[Hiring] Senior Solution Engineer @Kestra Technologies

Role Description

As a Customer Success / Solution Engineer, you will sit at the intersection of Sales, Product, and Community. You aren't just a support person; you are a Trusted Advisor. You will be responsible for the technical success of our Enterprise customers while acting as a bridge to our vibrant open-source community.

Whether it’s architecting a complex deployment for a Fortune 500 company or unblocking a community member on Slack, you are the face of Kestra’s technical excellence.

What You’ll Do

• 🚀 Pre-Sales & Solutions
  • Lead Pre-Sales Opportunities: Partner with the sales team to lead technical discovery, understand prospect requirements, and position Kestra Enterprise effectively.
  • Enterprise Evaluations: Own the Proof of Concept (POC) process, advising on architecture, success criteria, and flow design to ensure our prospects realize the value of Kestra in record time.
  • Technical Evangelism: Demonstrate the technical advantages of our declarative, universal orchestrator and how it outshines legacy orchestrators.
• 🤝 Customer Success
  • Full 360 Ownership: Support existing customers throughout their entire lifecycle—from initial onboarding and training to quarterly architectural reviews.
  • Elite Technical Support: Own escalations for our Enterprise accounts, partnering with our engineering team to diagnose complex issues and drive them to resolution.
  • Continuous Product Feedback: Translate real-world customer friction into product requirements, helping our developers prioritize the roadmap based on actual field data.
  • Unblock & Optimise: Identify technical bottlenecks in customer environments and provide best-practice guidance on scaling, managing resources, and securely running the platform.
  • Expansion & Use-Cases: Proactively find new internal use-cases for customers, helping them to expand their Kestra footprint.
• 🌐 Community & Product Advocacy
  • OSS Engagement: Be an active member of our open-source community, advising users on Slack/GitHub and turning their feedback into product improvements.
  • Brand Ambassadorship: Represent Kestra at meetups, conferences, and webinars, creating technical content to help the ecosystem grow.
  • Engineering Liaison: Work closely with our core engineering team to prioritize features and resolve critical support issues in a timely fashion.

Qualifications

• The Hybrid Skillset: You have the "Engineer" mind but the "Consultant" heart. You can code, but you also love talking to people.
• Vertical Domain Expertise: Deep experience in at least one of the following:
  • Data Engineering: You’ve built production-grade pipelines using tools like dbt, Spark, Snowflake, or DuckDB.
  • Infrastructure-as-Code (Platform Engineering): You are a pro with Terraform/OpenTofu, Kubernetes, and CI/CD patterns.
  • AI/MLOps: You understand the lifecycle of LLMs, vector databases, and the orchestration required to move models from notebook to production.
  • Data/Orchestration Background: Experience with tools like Airflow, Prefect, or Dagster is a huge plus.
• Problem Solver: You don’t just report bugs; you find workarounds and suggest long-term architectural fixes.
• Communication: Ability to explain complex infrastructure concepts to both a CTO and a Junior Data Analyst.

Benefits

• Remote-First: Work from anywhere with a flexible schedule.
• High Impact: You’ll be one of the first hires in this department, helping define the "Field Engineering" playbook.
• Open Source: Your work will be visible and impactful to thousands of users globally.
• Modern Stack: Work with the latest in cloud-native technologies, AI agents, and high-performance orchestration.

How to Apply

Does this sound like you? Send us your CV and a brief note about the coolest workflow you’ve ever built (and why it was a nightmare to orchestrate before Kestra!).